CLRC offers its member constituents (including members of our five participating library systems and individual members) access to the entire lynda.com training library at no charge.
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Learn how to create a better rapport with your audience and handle negative interactions with unruly audience members. PR expert Deirdre Breakenridge helps you recognize the personality “signals” of hecklers in advance and what to do when you are interrupted. She also helps you identify potential champions and enlist their support before you ever step foot on stage. Whether you are speaking to a large or small audience, Deirdre provides tips for keeping your composure and maintaining focus, from the moment you start speaking to answering difficult questions during Q&A.
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Topics include:
- Neutralizing negative audience members
- Capturing attention
- Managing hecklers
- Sticking to your agenda
- Addressing tough questions
View this entire How to Handle An Unruly Audience and more in the lynda.com library.
CLRC’s subscription to lynda.com is a service of the Empire State Library Network, and is supported by Regional Bibliographic Data Bases and Interlibrary Resources Sharing (RBDB) funds.
