WNYLRC Webinar: LibAnswers for Public Libraries

Description:
LibAnswers is a mobile-first, complete reference solution allowing users to search FAQs, submit questions, and more in a multi-channel communication platform. The searchable knowledge base of FAQs is available 24/7/365, so your users can get the support they need, when they need it – even if it’s at 4 AM!

LibAnswers is a great resource for Public Libraries – from the easy-to-use ticketing functionality to live chat with backup from the WNYLRC AskUs 24/7 Cooperative, this feature-rich platform simplifies patron communication and provides detailed statistics to boot!

This session will cover:

Examples from Public Library clients
Patron experience
Admin interface walkthrough
Reference Analytics & statistics

This webinar will be recorded and disseminated to all registrants, regardless of attendance. However, to receive a certificate of attendance, registrants must attend live and participate.

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