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SCRLC Webinar: Hold. Fold? Walk. Run! Dealing with Difficult Conversations
January 28 @ 11:00 am - 12:00 pm EST
Did you ever get stuck in a surprise(!) contentious conversation? Did someone say something somewhere that put you in the spot? Was the spot in public? We have all had those unexpected conversations that made us uncomfortable. This workshop will show you how to keep the conversation in your favor.
Experienced educator, coach & keynote speaker Maurice Coleman will show you practical skills to deal with sudden controversial, & confrontational conversations in this interactive workshop.
Learning outcomes:
- Participants will learn methods to prepare for any contentious conversation.
- Attendees will get techniques to defuse confrontational situations
- Participants will leave with multiple resources to deal with difficult people in unexpected situations.
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