As an organization you provide customer service on many platforms including in-person, phone, chat, social media and web services. This program looks at all of these interactions and how together form a strong customer service mission. Presented by: Victor Caputo is a library management consultant, former library director and public relations/program director with 30 years of…
In this program, we will introduce you to the amazing online meeting software of Spatial.io that is making some of the concepts of the metaverse a reality. In this class, we will see firsthand an example of a Virtual Art Gallery which can be accessed from VR devices, mobile devices, and computers. We will then…
This hands-on workshop will introduce you to the techniques for safely handling and storing fragile collections. Using a range of tools and supplies, participants will learn how to reduce damage to collections resulting from improper storage and careless handling by staff and users. From newspapers and scrapbooks to genealogies and posters, we will explore the…
Long Island author, Richard Panchyk, will share his novel Escape ‘56. This gripping novel is based on the life of young Elizabeth Molnár (the author’s mother) and her family as they lived through the harrowing days of the Hungarian Revolution. Escape ‘56 recounts the story of the inspiring student-led uprising and the shocking Soviet invasion…
This year we are pleased to have Dr. Rachel Ivy Clarke of the iSchool presenting, It's Not Rocket Library Science: Reconceptualizing American Librarianship as a Design Field For thousands of years, libraries and librarians have designed artifacts to enable access to and use of information resources-everything from cataloging rules to sensory storytimes-but libraries don't talk about it…
Join us for a meeting of CLRC's Sustainability Special Interest Group! We meet every other month on the second Friday at 10 a.m. **The October meeting will take place on the last Friday of the month.** This group meets to discuss how best to reach our community to convey a sense of urgency regarding the…
Most people feel that feedback is always negative. But that’s not what feedback should be. Learn what feedback actually is and why managers should provide it on an ongoing basis for every employee. Employees will learn how they can provide feedback to their managers. Walk away with tips on how staff at every level can…
Dr. LaVerne Gray will discuss the in-progress research of uncovering the industrious life and career of Margaret Reynolds Hunton, the first known Black graduate of Syracuse University's Library and Information Science (’32) program. The talk places Margaret in a networked environment by emphasizing the power of the Black professional class of women in Libraries during…
Join LILRC as we welcome authors Shaunna Edwards and Alyson Richman to discuss their compelling novel, The Thread Collectors (Graydon House, Harper Collins 2022). 1863: In a small Creole cottage in New Orleans, an ingenious young Black woman named Stella embroiders intricate maps on repurposed cloth to help enslaved men flee and join the Union Army.…
In 2022, members of the Resource Sharing Committee of WNYLRC collected IPEDS salary data for academic library staff in the Western New York region and used Tableau to create interactive data visualizations. This resulting regional snapshot of the years between 2006 and 2021 illuminates impactful trends in the region and can be used to identify areas where…