CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Creating Standards for Successful Customer Service (for Frontline Staff). One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can…

This webinar will focus on student employment practices since the pandemic and managing the next generation of student workers. How has student employment changed in the last few years? What are some expectations of student employees, or student supervisors? Is job burnout a concern with student employees? How do we empower, train, and retain student…

Join the Preservation Interest Group in a conversation about the challenges our libraries and archives face when the weather changes, and how we can best prepare our storage environments so that our collections are protected. Ann Kearney, Interim Head of Preservation for the University at Albany Libraries, will lead the discussion and offer suggestions for…

Get to know the current state of book challenges across the US with a look at what led to this particular censorship movement. This presentation will offer not only the terminology and groups associated with book challenges in public schools and libraries within and beyond New York, but it will also offer insight into how…

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers. About 60 years ago, the professional nonprofit community came to the conclusion that volunteers needed to be treated like paid employees, meaning that they needed to be subject to the same…

The creation of the Erie Canal is considered to be one of the great engineering feats of the nineteenth century. One historian has even compared the technological achievement of building this canal with NASA’s going to the moon in the 1960s. As a result of the canal’s substantial cultural, economic, political and social impact, New…

We are pleased to announce the return of the Pathway of Resistance walking tour, examining African-American experiences on and along the banks of the Erie Canal, from the waterway's beginnings to contemporary times. While the legacies of slavery and systemic racism can be uncomfortable to discuss, it is crucial for these issues to be be…

This program explores how to incorporate the history of your existing library building into your new designs without compromising the integrity of the building while also creating a design that is current and relevant in today’s library culture. Ultimately you extend the life of your buildings by activating these basic principles. Plus, there may be…

This event is being held online via a Zoom meeting. Stephanie Anderson of Albany Public Library will share the library staff's experiences and lead a discussion on doing a diversity audit of their picture book collection. From Stephanie: After attending multiple webinars and training sessions related to creating diverse collections, I was frustrated by a lack…

Join us for a webinar on composting and zero waste behavior changes for library staff! In this webinar, library staff will learn how to make individual changes in their own lives – like composting and recycling – as well as changes they can make at a business level at their libraries to help the environment.…