As competition increases for library budgets and people question the relevance of libraries for information gathering, customer service is the difference between satisfied patrons who look to the library for information and dissatisfied patrons who view professional information services as a roadblock and an irrelevance in the age of Google. Positive patron interactions forge library…

This webinar addresses the diverse needs of library professionals at various career stages, focusing on integrating AI technologies into libraries. The presentation explores the unique challenges of workforce development in the library sector, identifying and strategizing ways to overcome barriers to technology adoption. A significant emphasis is placed on adult learning principles, acknowledging the varied…

Description Photographs are ubiquitous in collections, and managing and caring for these materials present unique challenges. This workshop will cover the basics of care and management for photographic collections. We will discuss how photographic collections are defined and described, spend time looking at different types of photographic materials, and consider how materials impact preservation, storage,…

What is excellent customer service in a library? How do you create a positive experience for your patrons? Whether you are new to customer service or just brushing up those skills, this interactive session will help you develop exceptional customer service skills that create an effective, efficient, and inclusive experience for all patrons. Session topics…

Join LILRC as we welcome bestselling science writer Richard Panek to discuss his new book, Pillars of Creation, which is already receiving enthusiastic praise in review publications. LILRC members who attend are eligible to win door prize copies of the book! Advance Praise for Pillars of Creation “ accessible account of how the Webb telescope has revolutionized…

Join us for a presentation and discussion with Amanda Murray, Program Manager, Documentary Heritage and Preservation Services for New York (DHPSNY). She will provide an overview of the Planning & Assessment Services DHPSNY offers: Archival Needs Assessments, Preservation Surveys, Condition Surveys, Strategic Planning Assistance, and Foundational Planning Assistance. There will be ample time for questions. The next…

SCRLC's 2024 annual meeting will focus on the triad of sustainability-- environmental stewardship, social equity, and economic feasibly. How can libraries and other organizations do this? How can we help our communities to be resilient as the climate changes around us? What is the Sustainable Libraries Initiative? What about the Indigenous perspective? How do birds…

This series of six 90-minute panel discussions will feature academic library leaders from across New York State discussing various topics relevant to new and emerging leaders. Panelists represent a wide variety of academic institutions and provide a diverse set of experiences. As part of each session, participants will have opportunities to network with other new…

Inviting our communities to lead the way can transform our libraries, making our services more inclusive, creative, and essential. But how can you put community-led methods into practice at your library? Join the co-authors of The 12 Steps to a Community-Led Library for a conversation about what community-led planning looks like in the real world,…