Webinar Viewing: Tools for Tense Situations – Reducing Conflicts with Patrons as Libraries Return to the New Normal
Online Via Zoom NY, United States**This is a viewing of a previously recorded webinar.** Webinar Description: As libraries re-open their doors to provide service to patrons, we're all facing uncertainty, apprehension, and stress. This 90-minute webinar session will provide library directors, managers, supervisors, and full and part-time employees with tools to recognize and resolve conflicts between arriving patrons. Getting along…

