WNYLRC Webinar: Boost Your Library’s Customer Service with Virtual Chat Reference
Online Via Zoom NY, United StatesAbout the Webinar: Whether we are working from home during a pandemic or helping patrons from our offices and reference desks, virtual reference is an important aspect of the service we provide to our communities. Please join UB librarians Kim Plassche and Jill Hackenberg as they share chat reference tips for newcomers and veteran chatters.…

