Bibliometrics, also known as bibliometric analysis of scientific literature, is one of the most popular data analysis techniques used among librarians. Although it originated from the library and information science research, nowadays it is commonly used among many other non-librarians to assess and evaluate certain literature or trend within a specific context. Proliferation of web-based…

This series of six 90-minute panel discussions will feature academic library leaders from across New York State discussing various topics relevant to new and emerging leaders. Panelists represent a wide variety of academic institutions and provide a diverse set of experiences. As part of each session, participants will have opportunities to network with other new…

Webinar Description: Coming up with new adult programs every year can be difficult. In this interactive workshop, we will learn: a process for creating programs that can be used for multiple populations of adults;  a new way of designing programs instead of using holidays that the Pennsylvania Library Association designed; and  what evaluation is so…

As competition increases for library budgets and people question the relevance of libraries for information gathering, customer service is the difference between satisfied patrons who look to the library for information and dissatisfied patrons who view professional information services as a roadblock and an irrelevance in the age of Google. Positive patron interactions forge library…