Did you ever get stuck in a surprise(!) contentious conversation? Did someone say something somewhere that put you in the spot? Was the spot in public? We have all had those unexpected conversations that made us uncomfortable. This workshop will show you how to keep the conversation in your favor. Experienced educator, coach & keynote…

Webinar Description: This is a digital workshop designed for library staff looking to elevate their reference desk interactions by using digital resources effectively.  Zoom will be used to facilitate the session in order to accommodate a wider audience. Participants will explore best practices in reference interviewing.  There will be time allotted at the end of…