If you can’t attend a live WebJunction session, the webinarsare recorded and available for free in the Course Catalog.
Service Excellence in Challenging Times
Wednesday, January 11, 2017
3:00 to 4:00 pm
Registration: http://www.webjunction.org/events/webjunction/service-excellence-in-challenging-times.html
In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.
Presented by: Pat Wagner, library trainer and consultant with 35+ years’ experience, and known for her practical programs.
Toward Tech Savvy Trustees
Thursday, January 26, 2017
3:00 to 4:00 pm
Registration: http://www.webjunction.org/events/webjunction/toward-tech-savvy-trustees.html
Library staff are expected to embrace technology advancements and keep their skills sharp and their libraries relevant. But what about library boards—how tech savvy are your trustees? The more that trustees are dialed into a personal use of technology, the better advocates they will be for the library’s technology needs. Learn some fun and practical ways to inspire greater tech savviness in your trustees. You don’t need a board of IT specialists, just a board that has a sharper set of digital tools.
This webinar, hosted by WebJunction in collaboration with the Association for Rural and Small Libraries, is an encore presentation of a session presented at the 2016 ARSL conference.
Presented by: Bonnie McKewon, Consultant, State Library of Iowa, Northwest District
