Librarians know very well the power of language! Words and how they are used, whose words are heard, and how people access those words are at the foundation of every library’s mission. Words are powerful. The words we use in our internal operations and in our public-facing engagements are extremely important because they can lift…
What is excellent customer service in a library? How do you create a positive experience for your patrons? Whether you are new to customer service or just brushing up those skills, this interactive session will help you develop exceptional customer service skills that create an effective, efficient, and inclusive experience for all patrons. Session topics…
Generative AI is transforming the library profession, unlocking new opportunities for accessibility, content creation, and operational efficiency. Yet, this technological shift also introduces complex ethical challenges that resist simple solutions. Intellectual property disputes, the environmental toll of AI, transparency, and equity concerns require librarians to move beyond instinctive reactions and engage with these issues using…
In this webinar, we examine the elements of difficult conversations and why we struggle to communicate. We’ll discuss methods you can use to prepare yourself for having a difficult conversation to increase the likelihood of a positive outcome. We’ll also touch on difficult conversations in the workplace like how to have difficult conversations with your…
In this webinar, we discuss how to identify the pitfalls of dysfunctional teams and how to avoid those to create a communicative, motivated team. This training will touch on pitfalls that many teams fall prey to and how to avoid those as team leaders and team members. No matter the role you play in your…
This webinar takes a deep dive into stakeholder interests and motivation and the challenges to communicating with different stakeholder groups. We will focus on how to strategically communicate the impact of library services and resources to a variety of stakeholder groups. Learning Objectives Attendees will learn how to use stakeholder mapping and targeted activities to…
What makes cleaning “green”? Can we reduce the need to clean with chemicals and find alternatives? This webinar will cover: – ready-made cleaners: typical & greener – alternatives: ingredients & tools – general purpose cleaners – heavy-duty grease cleaning: cooking aerosols – hard-water scale: tile, toilets, tubs, sinks – disinfectants – laundry detergents and softeners…
This webinar deals with the effects of shift work and hours of work on the worker and the workplace with suggestions made as to solutions which can minimize adverse effects. The program content includes the effects of shift work on the human body to produce desynchronization of body systems and the resulting health, behavioral, and…
REGISTER HERE Reproductive health care is not only a health access concern, but it is also an information access issue. Amid changing legislation regarding sexual and reproductive health care, library professionals may be left wondering how they can accurately provide this information to their community. In this webinar, attendees will learn about reproductive health as…
Do you manage events and projects at your library or cultural heritage institution? No matter the project’s size, a robust understanding of project management can help you work more efficiently. This workshop is for any library worker whose role involves planning and completing projects, at any level. Walk away from class with project management tools…