Online via LibraryWorks

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Spark! Little Things that Attract Library Users and Increase Circulation - Retail Merchandising Tips on a Tiny Budget. You are proud of your collection, your programs, your staff, and your services. But the details of how your library looks and sounds…

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Mastering Uncomfortable Conversations with Library Visitors. More people are showing up at libraries AOA, meaning Angry On Arrival. Maybe they didn't want to wait in line to talk with a reference librarian during finals. Maybe they are ticked off because the…

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers. About 60 years ago, the professional nonprofit community came to the conclusion that volunteers needed to be treated like paid employees, meaning that they needed to be subject to the same…

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Creating Standards for Successful Customer Service (for Frontline Staff). One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can…

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Dealing with Hostile and Potentially Dangerous Library Users (and Staff) Behaviors. Good manners and a friendly demeanor will ensure that frontline library personnel can handle most library customer issues. But what if being courteous is not enough? Do you and your…

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks Webinar, Reverse Strategic Planning - Evaluating A Team's Workplace Productivity. Formal strategic planning usually starts with an overarching mission and vision statement to prioritize long term goals and guide management-level decisions for the workplace.   Reverse strategic planning, on the other hand, starts…

CLRC is offering our members up to 20 seats at the upcoming LibraryWorks webinar, How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still Speaking to Each Other Afterwards. We all have blind spots: We forget, we make mistakes, we disagree, and we misunderstand. Being able to give and take feedback is how…

CLRC is offering up to 20 seats at the upcoming LibraryWorks webinar, Bully-Proofing Your Library. Whether you call it bullying, harassing, intimidating, stalking, threatening, tormenting, browbeating, needling, or pushing people around, commonsense calls it bad behavior. What steps need to be taken during your library’s employment cycle and regarding the culture of your library to…