Do you manage events and projects at your library or cultural heritage institution? No matter the project’s size, a robust understanding of project management can help you work more efficiently. This workshop is for any library worker whose role involves planning and completing projects, at any level. Walk away from class with project management tools…
What is excellent customer service in a library? How do you create a positive experience for your patrons? Whether you are new to customer service or just brushing up those skills, this interactive session will help you develop exceptional customer service skills that create an effective, efficient, and inclusive experience for all patrons. Session topics…
Librarians know very well the power of language! Words and how they are used, whose words are heard, and how people access those words are at the foundation of every library’s mission. Words are powerful. The words we use in our internal operations and in our public-facing engagements are extremely important because they can lift…
From book bans to natural disasters, libraries face a variety of crises that leadership and staff may have to manage — and recover from. These crises take a toll not only on our libraries and communities, but also ourselves. Crises require preparation, as well as recovery and recuperation. Join us for an interactive workshop exploring…
Event Description: *This is an in-person workshop in Rochester NY* This workshop will introduce library and cultural heritage staff to visual communication and basic library related sign language. Participants will learn a variety of things including: basic tips in communicating with Deaf patrons, simple signs related to the library, strategies to make your library more…