What is excellent customer service in a library? How do you create a positive experience for your patrons? Whether you are new to customer service or just brushing up those…

Join LILRC as we welcome bestselling science writer Richard Panek to discuss his new book, Pillars of Creation, which is already receiving enthusiastic praise in review publications. LILRC members who attend…

Join us for a presentation and discussion with Amanda Murray, Program Manager, Documentary Heritage and Preservation Services for New York (DHPSNY). She will provide an overview of the Planning & Assessment…

SCRLC's 2024 annual meeting will focus on the triad of sustainability-- environmental stewardship, social equity, and economic feasibly. How can libraries and other organizations do this? How can we help…

This series of six 90-minute panel discussions will feature academic library leaders from across New York State discussing various topics relevant to new and emerging leaders. Panelists represent a wide…

Inviting our communities to lead the way can transform our libraries, making our services more inclusive, creative, and essential. But how can you put community-led methods into practice at your…

This webinar introduces essential project management principles with a focus on effective communication and teamwork. It covers the Abilene Paradox, a common decision-making pitfall, and strategies to overcome it. Additionally,…

Libraries are hubs of access, collaboration, and inclusion within communities. As library teams aim to continue to meet the preferences and needs of the communities they serve, pursuing understanding of…

Webinar Description:  Join Kymberlee Powe to learn how to perform a diversity audit on your library collection. Kym shares what a diversity audit is, why we should audit our collections,…